🔥 LIMITED TIME — 40% OFF Everything · Code: GAP40 · Buy 2 Get 1 FREE
FAQ
Frequently Asked Questions
Everything you need to know before your first purchase.
General
What is Gapston?
Gapston is a premium digital products marketplace offering 500+ ready-to-use products across 11 categories — including faceless marketing templates, AI prompt packs, Instagram kits, eBooks, printable affirmation cards, coloring pages, and passive income courses. Every product is available for instant download with flexible licensing options.
Who is Gapston for?
Gapston is designed for entrepreneurs, content creators, coaches, Etsy sellers, freelancers, social media managers, and anyone looking to build or grow a digital product business. Whether you're a beginner starting out or an experienced seller scaling up, our products are made for you.
Do I need design or technical skills?
Not at all! All our templates are fully editable in Canva — a free, drag-and-drop design tool that requires zero prior experience. Simply open the template, customize colors, fonts, and text, and export. We also include step-by-step guides with most products.
Is Gapston available worldwide?
Yes! Gapston serves customers in 180+ countries. All products are digital downloads, so there are no shipping restrictions or delays. You can purchase and download from anywhere in the world, instantly.
Products & Delivery
How do I receive my products after purchase?
Immediately after payment, you'll receive an order confirmation email with direct download links. You can also access all your purchases anytime by logging into your Gapston account. Delivery is instant — no waiting, no shipping.
What file formats do the products come in?
Most products come as Canva template links that you can open and edit directly in your free Canva account. Some products also include PDF, PNG, JPG, or ZIP files. The exact formats are listed on each product page.
Can I edit and customize the templates?
Absolutely! Every template is 100% editable in Canva. You can change colors, fonts, images, text, layouts — everything. We encourage you to fully customize products with your own branding, especially if you plan to resell them.
Do I get lifetime access to my purchases?
Yes. Every purchase includes lifetime access and free future updates. If we improve or expand a product, you'll receive the updated version at no extra cost. You can re-download your products anytime from your account.
What is included in the bundles?
Our bundles combine multiple premium products into one discounted package. For example, the Ultimate Digital Empire Bundle includes 7 products (faceless marketing kit, AI prompts, Instagram templates, content calendar, eBooks, and affirmation cards) — saving you up to 76% off individual prices.
I didn't receive my download link. What should I do?
First, check your spam/junk folder — sometimes emails land there. If you still can't find it, log into your Gapston account to access your downloads directly. If the issue persists, contact us at Contact@gapston.store or via WhatsApp and we'll resend it within minutes.
Licensing & Rights
What is the difference between PLR and MRR?
PLR (Private Label Rights): You can rebrand, customize, and sell the product as your own. Your customers receive a personal use license — they cannot resell it.
MRR (Master Resell Rights): Same as PLR, plus your customers also receive the right to resell the product to their own audience. It's the most flexible license we offer.
For full details, visit our License Info page.
MRR (Master Resell Rights): Same as PLR, plus your customers also receive the right to resell the product to their own audience. It's the most flexible license we offer.
For full details, visit our License Info page.
Can I sell the products on Etsy or Shopify?
Yes! With a PLR or MRR license, you can rebrand our products and sell them on Etsy, Shopify, Gumroad, your own website, or any other marketplace. Just make sure to customize them with your own branding before listing.
Do I need to credit Gapston when reselling?
No. With PLR and MRR licenses, no credit or attribution is required. The product becomes yours to sell under your own brand name. Your customers will never know it came from Gapston.
Can I use the products for client work?
Yes, with PLR or MRR licenses. You can customize products and deliver them as part of your services — social media management, coaching, consulting, design work, and more.
Is there a limit on how many copies I can sell?
No limit at all. With PLR and MRR licenses, you can sell unlimited copies of the product. There are no royalties, no revenue sharing, and no caps. You keep 100% of every sale.
Payment & Pricing
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and other major payment methods through our secure payment processors. All transactions are encrypted and PCI-compliant.
Are there any hidden fees or subscriptions?
Zero hidden fees and zero subscriptions. The price you see is the price you pay — that's it. All purchases are one-time payments with lifetime access. We charge 0% platform fees, unlike other marketplaces that take 6–10% of each sale.
Is my payment information secure?
Absolutely. All payments are processed through SSL-encrypted, PCI-compliant third-party processors (Stripe, PayPal). We never store your full credit card details on our servers. Your financial data is fully protected.
Do you offer discount codes or promotions?
Yes! We regularly offer promotions, seasonal sales, and exclusive discount codes. Currently: use code GAP40 for 40% off everything, plus our Buy 2 Get 1 FREE deal. Subscribe to our newsletter for first access to future discounts.
What is your refund policy?
Because our products are digital and delivered instantly, all sales are generally final. However, we offer full refunds within 14 days for defective files, non-delivery, products significantly not as described, or duplicate purchases. For full details, see our Refund Policy.
Support & Help
How can I contact customer support?
You can reach us anytime via:
📧 Email: Contact@gapston.store
💬 WhatsApp: +44 7394 505353
We respond to all inquiries within 48 business hours, and usually much faster.
📧 Email: Contact@gapston.store
💬 WhatsApp: +44 7394 505353
We respond to all inquiries within 48 business hours, and usually much faster.
I'm having trouble with a Canva template. Can you help?
Of course! Common issues include using a different Canva account than the one linked, or browser cache problems. Try opening the template link in an incognito/private browser window while logged into Canva. If the issue persists, contact us with a screenshot and we'll help resolve it quickly.
Can I request a custom product or modification?
We love hearing from our customers! While we don't currently offer bespoke custom design services, we do take product suggestions seriously. If enough customers request a specific product or feature, we'll prioritize adding it to our catalog. Send your ideas to Contact@gapston.store.
I found someone selling your products without a license. What should I do?
Thank you for helping us protect our community! Please report it by sending us the link and any details to Contact@gapston.store. We take license violations seriously and will take appropriate action, including DMCA takedowns and platform reporting.
Still have questions? We're here to help.