Last Updated: February 17, 2026

Thank you for shopping at Gapston (https://gapston.store). We take great pride in the quality of our digital products and want every customer to be completely satisfied with their purchase.

Please read this Refund Policy carefully before making a purchase. By completing a transaction on our Site, you acknowledge and agree to the terms outlined below.

1. Nature of Our Products

All products sold on Gapston are digital goods delivered via instant electronic download. This includes, but is not limited to:

• Faceless marketing templates
• AI prompt packs and libraries
• Instagram and social media templates
• eBooks and digital guides
• Printable affirmation cards
• Printable coloring pages
• Digital calendars and planners
• Online training courses and video content
• Digital product bundles
• Digital marketing templates

Because digital products can be downloaded, copied, and used immediately upon purchase, all sales are generally considered final once the product has been delivered and/or downloaded.

2. When Refunds ARE Granted

We understand that issues can arise, and we want to be fair. We will issue a full refund in the following situations:

2.1 Defective or Corrupted Files

If the files you received are corrupted, damaged, or cannot be opened, and we are unable to resolve the issue by providing a replacement or working file within 72 hours of your report.

2.2 Product Not Delivered

If you did not receive your download link or access to your purchased product after payment was successfully processed, and we are unable to deliver the product within 48 hours of your report.

2.3 Product Significantly Not as Described

If the product you received is materially different from what was described on the product listing page (e.g., the product was advertised as containing 120 templates but contained significantly fewer, or the product type is entirely different from what was listed).

2.4 Duplicate Purchase

If you accidentally purchased the same product twice. In this case, we will refund the duplicate transaction in full.

3. When Refunds Are NOT Granted

Due to the nature of digital products, we cannot offer refunds in the following circumstances:

• Change of mind: You simply changed your mind after purchasing or no longer need the product.
• Failure to read the product description: The product matches its description, but you did not read the full details before purchasing.
• Lack of expertise: You are unable to use the product due to lack of technical knowledge (e.g., unfamiliar with Canva, ChatGPT, or other required tools). We provide guides and support to help you.
• Incompatibility with expectations: The product functions as described, but you expected something different based on personal assumptions.
• Already downloaded or accessed: The product files have been downloaded and/or accessed, and the product is functioning as described.
• Dissatisfaction with results: Results from using our products (e.g., sales, engagement, traffic) depend on many factors beyond our control, and we cannot guarantee specific outcomes.
• Third-party platform issues: Issues caused by third-party platforms (e.g., Canva outages, email provider issues) are outside our control.
• Bundle partial refunds: Individual items within a bundle cannot be refunded separately. Bundles are sold as a complete package.
• Products with PLR/MRR rights already used: If you have already rebranded, modified, or resold the product using the PLR or MRR license included with your purchase.

4. Refund Request Process

To request a refund, please follow these steps:

Step 1: Contact us within 14 days of your original purchase date.

Step 2: Send your request to one of the following:

• Email: Contact@gapston.store
• WhatsApp: +44 7394 505353

Step 3: Include the following information in your request:

• Your full name
• Order number or transaction ID
• Email address used for the purchase
• Product name(s) you are requesting a refund for
• Detailed reason for the refund request
• Screenshots or evidence of the issue (if applicable — e.g., corrupted files, error messages)

Step 4: Our team will review your request and respond within 48 business hours.

Step 5: If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

5. Refund Timeframe

Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

6. Product Exchanges

We do not offer direct product exchanges. If you wish to purchase a different product, you may request a refund (subject to the terms above) and place a new order separately.

However, if you purchased the wrong product by mistake, please contact us immediately — we will do our best to assist you with a swap before the product is downloaded.

7. Chargebacks and Payment Disputes

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to resolving issues fairly and promptly.

Filing a chargeback without first contacting us may result in:

• Immediate suspension of your account and access to all purchased products.
• Loss of eligibility for future refunds.
• Additional fees passed on from the payment processor.

If you are experiencing an issue, please reach out to us first — we are here to help.

8. Free Products and Lead Magnets

Products that were obtained for free (including free downloads, lead magnets, promotional giveaways, and bonus items) are not eligible for any form of refund or compensation, as no payment was made.

9. Subscription and Recurring Payments

If we offer any subscription-based products or services in the future:

• You may cancel your subscription at any time through your account or by contacting us.
• Cancellation will take effect at the end of the current billing period.
• No refunds will be issued for partial billing periods.
• Any products or content accessed during the subscription period remain subject to their respective license terms.

10. Promotional and Discounted Purchases

Products purchased during sales, promotions, or with discount codes are subject to the same refund policy. The refund amount will be the actual amount paid after any discounts applied — not the original listed price.

11. Our Commitment to You

While our refund policy is designed to protect both our business and our customers, we genuinely care about your experience. If you encounter any issue with a product:

• Contact us first. Many issues can be resolved quickly with a replacement file, additional guidance, or technical support.
• We offer free support. If you are having trouble using a product, our team is happy to guide you through the process.
• We stand behind our products. Every product on Gapston is carefully created and tested before listing. We are confident in the quality and value we deliver.

12. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

Any purchases made before a policy change will be governed by the Refund Policy in effect at the time of purchase.

13. Contact Us

If you have any questions about this Refund Policy or need to submit a refund request, please contact us:

Gapston

• Email: Contact@gapston.store
• WhatsApp: +44 7394 505353
• Website: https://gapston.store

We aim to respond to all inquiries within 48 business hours.

This Refund Policy is effective as of February 17, 2026, and applies to all purchases made through our Site.